Overview
Our refund and returns policy is 30 days for physical goods and 280 days for electronic materials or subscriptions.
To be eligible for a return of a physical product, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, books, or magazines cannot be returned.
To complete your return, we require a receipt or proof of purchase. In most cases, we can find an electronic copy for you. If needed, please ask us to do so.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within seven of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. It can take up to five days to be recognized.
Then contact us and we’ll double-check on our end for any problems.
Then, contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
Sale items
Sale items will be refunded at the sale price.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email through our contact form and we will provide instructions on how to exchange the item.
Shipping returns
To return your product, you will be asked to mail your product to The Guide’s Forecast. We will provide specific instructions and a return authorization number.
For damaged goods, The Guide’s Forecast will pay shipping costs and will provide you with a mechanism to do that. For all other returns, you will be responsible for paying the shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us through our contact form for questions related to refunds and returns.